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Shipping & Returns

Shipping

At this time MauriceOudShop.com is offering
Free Shipping on all items for all US customers. For all customers outside of the United States there will be an additional $50.00 Handling Fee. Your item will arrive in about one week from the date of purchase.

If you are interested in purchasing an oud and or percussion instrument and receive an error message when you try to place an order, please contact Mike at info@mauriceoudshop.com to look into shipping to your location.

Returns Policy

You may return any undamaged instrument within 15 days of delivery for a full refund. After 15 days, there will be no returns accepted.

There is a 10% cancellation fee for all orders that are requested to be cancelled and a 15% re-stocking fee for all orders that are returned after they have been shipped.

You will be responsible to pay for return shipping, as the item was shipped free of charge when purchased. We suggest you return the instrument in the origninal packaging that the instrument arrived to you in. Any instrument returned damaged will not be refunded. 

If the return is a result of our error, for example you received an incorrect item, we will cover the shipping costs.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

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